Privacy Policy

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Name and contact information (email, phone number)
• Account credentials
• Payment information (processed securely through payment gateways)
• Educational background and exam preferences
• Profile information you choose to provide

Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and features used
• Test performance and learning analytics
• Time spent on platform

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our educational services
• Process payments and manage subscriptions
• Personalize your learning experience
• Generate performance analytics and recommendations
• Send important updates about courses and exams
• Respond to your inquiries and provide support
• Improve our platform and services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in operating our platform (payment processors, hosting services, analytics providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through trusted gateways
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at info@siviacademy.in

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required by law or for legitimate business purposes

After account deletion, some information may be retained for legal compliance or fraud prevention.

8. Children's Privacy

Our services are intended for users who are at least 13 years old. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

• Email: info@siviacademy.in
• Phone: +91 70734 31114
• Address: Jaipur, Rajasthan, India